Shipping & Delivery

  • Germany

    Orders over €40 qualify for free shipping. A flat shipping fee of €4.90 applies to orders under €40.


    Delivery time: approx. 2–4 business days

  • Austria

    Orders over €80 qualify for free shipping.
    A flat shipping fee of €6.90 applies to orders under €80.


    Delivery time: approx. 2–5 business days

  • Switzerland

    A flat shipping fee of €25 applies to all orders.

    Delivery time: approx. 4–10 business days

    Delays caused by customs are beyond our control.

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    Customs duties and import taxes are payable by the recipient.

  • EU

    Orders over €100 qualify for free shipping.

    A flat shipping fee of €7.90 applies to orders under €100.

    Delivery time: approx. 2–10 business days

Customs and tax information for Switzerland


Deliveries to Switzerland may be subject to customs duties and import taxes, which must be paid by the recipient. For further information about possible charges, please contact the relevant Swiss customs authorities.

Important delivery information

We ship your order from Monday to Friday. No orders are dispatched on Sundays or public holidays.

As soon as your order has been shipped, you will receive a shipping confirmation with tracking information.

Please note that delays may occur, particularly during periods of high shipping volume or around public holidays.

Frequently Asked Questions about Shipping

Packaging


You will receive the appropriate jewelry packaging with every piece – either a box or a fabric pouch, depending on the item. For safe transport, the jewelry may also be placed in protective packaging within the parcel.

Track shipment

As soon as your order has been shipped, you will receive a tracking link via email. Please also check your spam folder if necessary.

If your delivery is delayed or if, according to the tracking information, your package has been delivered to an unknown person, please contact our customer service at: customerservice@savebrave.de

The package cannot be delivered.


If your package cannot be delivered and is returned to us, we will process the return once it arrives. If you still wish to receive the items, please place a new order with the correct delivery address.

The package is damaged, empty, or incomplete

If your package is visibly damaged upon delivery, you can refuse to accept it or have the damage documented by the courier.

If you only notice damage, missing items, or other irregularities after delivery, please contact our customer service at: customerservice@savebrave.de 

If possible, please send us photos of the packaging and the contents so that we can quickly investigate the issue.