Returns

RETURNS

Would you like to return an item? Here you will find all the important information regarding the returns process at SAVE BRAVE.

PREPARING A RETURN

Please pack the items carefully, if possible in their original product packaging, so that they are sufficiently protected against transport damage on the way back.

Fill out the enclosed delivery/return slip completely and include it with your return. This allows us to quickly assign your return to your order once it is received.

Please keep your shipping receipt until your return has been fully processed.

RETURN LABEL AND RETURN COSTS

For returns with a value of €40 or more, we will provide you with a return label upon request. Please contact our customer service team at customerservice@savebrave.de for this purpose.

For returns with a value below €40, the return must be made at your own expense.

Regardless of this, the provisions of our current cancellation policy apply to any withdrawal. There, you will find binding information regarding your statutory right of withdrawal and return costs.

RETURN ADDRESS

Please send your return to:

Schmuckzeit Europe GmbH
c/o B2C Rücksendung
Nördliche Ringstr. 6
91126 Schwabach
Germany

PROCESSING AND REFUND

Upon receipt, your return will be inspected and processed by us. The refund will generally be issued via the payment method used for your order.

Please note that both shipping and the processing of your return may take some time.

DAMAGED OR FAULTY ITEMS

Have you received a damaged or faulty item? Please contact our customer service team at customerservice@savebrave.de before returning the item. This allows us to review the case and advise you on the appropriate next steps.

Claims, refurbishments, and repairs may require a longer processing time depending on the assessment and effort involved.

SUBMITTING A WITHDRAWAL

If you would like to submit your withdrawal directly online, you can use our “Submit withdrawal” form.

You can find full and binding information regarding your statutory right of withdrawal in our cancellation policy.