Frequently asked questions
Orders, Shipping & Returns
How does the return process work?
You can find all information regarding the process, return label, and return address on our Returns page. You can find the legal terms of a cancellation in our Cancellation Policy.
I ordered something incorrectly. Can I still change or cancel my order?
Please contact us within 30 minutes of placing your order if you wish to change or cancel it.
As orders are processed as quickly as possible, we cannot guarantee a change or cancellation. However, we will try to accommodate your request as long as the order has not yet been further processed.
Customer Service::
customerservice@savebrave.de
How long does it take for the refund to be credited after the return?
Once your return has been received and inspected, we will process your refund using the original payment method. Depending on your payment provider, it may take some time for the credit to appear.
Which countries do you ship to and how long does shipping take?
We deliver to Germany, Austria, Switzerland, and other countries in the European Union. You can find the current shipping costs, free shipping thresholds, and delivery times under Shipping & Delivery.
What payment methods do you offer?
Depending on your country, various payment options are available to you, including credit and debit cards, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, as well as selected local payment methods. You can find all details under Payment Methods.
I have a voucher code. How can I redeem it?
You can enter your voucher code in the designated field at checkout. The discount will be displayed before you complete your order, provided the conditions of the voucher are met.
Complaints & Warranty
The package cannot be delivered – what happens now?
If your package cannot be delivered and is returned to us, we will process the return once it has been received. If you would still like to receive the items, please place a new order with the correct delivery address.
My piece of jewelry is defective; what now?
If your piece of jewelry arrived damaged or has a defect, please contact our customer service team at: customerservice@savebrave.de
If possible, please include a photo of the affected item and your order number. This will allow us to quickly review the issue and inform you of the next steps.
Were we unable to answer all the questions?
If you have any further questions or require additional information, please feel free to contact us. Your satisfaction and addressing all your concerns are important to us.